ITSM Suite

APPS

Everything you need in one ITSM suite.

With our ITSM Suite, you can get started right away. Our out-of-the-box IT service management processes are based on ITIL standards.. Thanks to 20 years of experience in implementation at WSP consulting, we also know exactly what is always in demand in a ticketing system beyond ITIL. Of course, this knowledge has also flowed into our apps.
Melden Sie Störungen ganz einfach über Tasks in WSPone und verbessern Ihr Fehlermanagement im Unternehmen - Incidents mit Activity Stream.
DISRUPTIONS

Incident Management

With our Incident Management, your customers can easily report disruptions in self-service.
Through simple routing including incident tasks, disruptions can be solved by those who have the appropriate skills.
A CTI connection is also possible to make it as easy as possible for your agents to get started.
You can use our dashboards to report the KPIs of your processes at any time.

ROOT CAUSE ANALYSIS

Problem Management

From the detection of related failure causes to the documentation of known errors and workarounds, as well as the connectivity to change management. Our problem management offers everything you need.

CHANGE IS GOOD

Change Management

Document your IT modifications.
Use our out-of-the-box workflows for standard and emergency changes, including CAB and multi-level approval processes.
A change calendar rounds up our change management.

IT AT A GLANCE

Configuration Management

Get an overview of your devices and services in your organization.
Visualize your service landscape with logical chain-linking.
Our configuration management is of course integrated into all processes, so that you are always informed about what is happening in your IT.

YOUR STORE IN WSPONE

Catalog

Do you want your employees to organize their needs on their own without losing control?
With our Catalog you can easily create your items online. From services, to office supplies or hiring a new employee. Add approvals and entire task structures which are processed in the Request Management.
Your items are then presented in an up-to-date store, just as familiar as your private environment, without having to get used to anything new.

PACKAGES

Fair licensing model

With our concurrent user licenses, you only pay for what you actually use. For example only for users who are logged in and working at the same time.

You can decide for yourself whether you only want to license the platform to create your own apps, or whether you want to use our ITIL-based out-of-the-box processes from our ITSM Suite.

Plattform

onePortal
oneDesigner
Configuration
Knowledge
Incident
Problem
Change
Catalog
Request

ServiceDesk

onePortal
oneDesigner
Configuration
Knowledge
Incident
Problem
Change
Catalog
Request

ITSM Suite

onePortal
oneDesigner
Configuration
Knowledge
Incident
Problem
Change
Catalog
Request
CONTACTS

one word…. at any time!

Foto von Andre Meyer - Product Strategy bei WSP-Soft

André Meyer

Product Strategy
Foto von Alexander Preis - Key Account Manager bei WSP-Soft

Alexander Preis

Key Account Manager
Foto von Frank Weidmann - Geschäftsführer von WSP-Soft

Frank Weidmann

Cheif Executive

Foto von Jens Schenck - Geschäftsführer von WSP-Soft

Jens Schenck

Chief Executive / Sales Manager

TESTIMONIALS

What our customers say

Logo von dpd - Paketversand für Geschäfts- und Privatkunden.

“We coordinate our fleet with WSPone.
At the parking lot, in the office. WSPone is always there.”

Logo von coop - Versorger zahlreicher Märkte und Online-Supermarkt.

“COOP supports its sales outlets with the WSPone ITSM Suite and manages the entire IT operation. And has been for years.”