WSPone - die Plattform von WSP-SoftWSPone - die Plattform von WSP-Soft
With our Incident Management, your customers can easily report disruptions in self-service.
Through simple routing including incident tasks, disruptions can be solved by those who have the appropriate skills.
A CTI connection is also possible to make it as easy as possible for your agents to get started.
You can use our dashboards to report the KPIs of your processes at any time.
From the detection of related failure causes to the documentation of known errors and workarounds, as well as the connectivity to change management. Our problem management offers everything you need.
Document your IT modifications.
Use our out-of-the-box workflows for standard and emergency changes, including CAB and multi-level approval processes.
A change calendar rounds up our change management.
Get an overview of your devices and services in your organization.
Visualize your service landscape with logical chain-linking.
Our configuration management is of course integrated into all processes, so that you are always informed about what is happening in your IT.
Do you want your employees to organize their needs on their own without losing control?
With our Catalog you can easily create your items online. From services, to office supplies or hiring a new employee. Add approvals and entire task structures which are processed in the Request Management.
Your items are then presented in an up-to-date store, just as familiar as your private environment, without having to get used to anything new.
With our concurrent user licenses, you only pay for what you actually use. For example only for users who are logged in and working at the same time.
You can decide for yourself whether you only want to license the platform to create your own apps, or whether you want to use our ITIL-based out-of-the-box processes from our ITSM Suite.
“We coordinate our fleet with WSPone.
At the parking lot, in the office. WSPone is always there.”
“COOP supports its sales outlets with the WSPone ITSM Suite and manages the entire IT operation. And has been for years.”